A Customer Portal Solution for Water Utilities
AquaHawk Alerting™ is a customer portal solution that helps water utilities expand the services they provide their clients. By presenting useful information and actionable guidance, utilities can assist customers in using water more intelligently. AquaHawk helps your organization build stronger customer relationships and deliver a better customer experience.
Who is it for?
If your utility has implemented a fixed-base Advanced Metering Infrastructure (AMI) reading system or an Automatic Meter Reading (AMR) system, you can leverage the valuable benefits of the AquaHawk system. Many water utilities promised customer access when they deployed their "smart meter" networks. AquaHawk lets you fulfill that promise.
What does it do?
AquaHawk offers utilities a secure, password-protected website where their customers create an online account, access their consumption data, and learn ways to be more water efficient. AquaHawk incorporates an advanced leak detection system that analyzes water usage data and delivers proactive notifications to customers when problems are detected. Through timely alerts, your utility can protect customers from the expense and property damage that leaks routinely cause.
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How does it help?
Our utility clients are always surprised by the positive customer feedback they receive as a result of implementing AquaHawk. This solution can transform the utility-customer relationship from "they-just-send-me-a-bill-every-month" to "my water provider cares and is trying to help me."
In addition, our clients are able to promote customer self-service by providing useful information in a way that's easy for customers, of all technical abilities, to understand. Water utilities now have a tool to resolve high bill complaints and even eliminate costly leak forgiveness programs.
The solution offers a direct, low-cost communications system for connecting with customers. And it help you be a leader in customer responsiveness.
How does it help utility customers?
In the words of one of our end-users..."First let me say I love this website. It has allowed me to better manage our water usage and through that activity, we've made significant reductions in our water consumption over the last 6 months."
AquaHawk offers budgeting tools for cost-conscious customers. It offers peace of mind that demand-side leaks won't run undetected and helps minimize over-watering. Customers can specify how they want to be contacted, i.e. text, e-mail, phone, etc.
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Pricing
AquaHawk is one of the most affordably priced customer portal solutions available. It offers comprehensive capabilities to utilities of all sizes. A one-time setup fee and a monthly fee are charged based on the number of service connections. With a thirty (30) day notice, utilities may cancel their "subscription," so the onus is on AmCoBi to continually earn your business.
Comprehensive Training & Support
Even though AquaHawk Alerting is intuitive and easy-to-use, comprehensive training and ongoing support are provided to ensure that your team can operate the system effectively. Outstanding, personalized service is what you can expect every time you call and speak with a "live" representative.
AquaHawk Alerting Datasheet
Give your water customers access to the information they want and need. As they experience firsthand the valuable benefits of AquaHawk Alerting, they'll wonder how they've managed without it. Moreover, they'll thank you for helping them prevent costly water damage and for making it easier to meet their monthly budgets.
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See an Online Demonstration
Contact us today and we'll schedule an online Web demonstration. It only takes about 30 minutes and we'll show you how AquaHawk Alerting can benefit your municipal water utility.