Why haven't you switched?
Imagine working with a third-party utility billing services provider who:
AmCoBi is improving the multifamily utility billing services industry saving property managers time, money, and eliminating frustration. We take full responsibility for the utility billing process...no excuses!
We work diligently every day to respond in a timely and professional manner. When your residents call, they almost always talk with a "live" person. We don't use overseas call centers. If residents have to leave a message, we return it…promptly.
When your employees call for assistance, they'll work with one of our dedicated team members who knows your account and can assist...quickly. Our goal is to minimize the time your staff spends managing utility billing, freeing them up to focus on leasing and other important tasks.
We provide state-of-the-art tools to serve your employees and residents. For example, we use one of the most innovative payment systems (ePay) available. Customers can pay online (using a desktop or mobile browser) and via e-mail, text, and over the phone. They can also sign up for paperless billing (eBill) and receive an e-mail instead of a paper statement.
AmCoBi includes a Management Portal so staff can answer their own questions (self-service) and track our performance. A user-friendly Customer Portal provides residents with information and capabilities they want and need.
Problems happen in every business. How companies respond to these problems either sets them apart, or exposes their shortcomings. When AmCoBi discovers an issue, we communicate proactively with all parties involved. Regardless of the cause, we take responsibility for finding a resolution.
AmCoBi's online Management Portal makes it easy for owners or property managers to perform a variety of tasks, quickly and efficiently, online. Authorized users can:
Utility billing generates substantial amounts of data that you'll want to access in your property management system. Many companies perform these data transfers by manually inputting information into multiple systems. AmCoBi automates the exchange of data saving staff members time and improving the accuracy of the information entered.
We work with all major property management solutions including Yardi, OneSite, RealPage, AMSI, Rent Manager, and more.
Submetered properties in Texas are legally allowed to pass through a 9% fee to residents in the form of a customer service charge. Our previous billing company had not charged these fees to tenants and instead had invoiced us. AmCoBi not only reduced our direct costs but increased the amount of money our company was collecting from its utility billing program.
|-- S. Lipe|
If your residential community is submetered for water, AquaHawk can use the daily meter reading data to find water leaks and abnormal usage. When an issue is detected, AmCoBi can notify the owner/property manager, or the resident, so the situation can be investigated.
Our experience, know-how, and commitment to providing outstanding customer service make us the right choice for your multifamily utility billing needs. Contact us today to get started.